FAQ
Licence, connection, TouchPlayer and product questions.
No. Easy-OnAir does not verify the licence continuously while the ticker is running.
A periodic verification is scheduled every two weeks.
Cancellation does not immediately stop the application. Easy-OnAir Ticker continues to work as long as the current subscription period has not expired. The application informs you of the cancellation and the access end date.
When the subscription period has actually expired, protected licence features are disabled, including the START button.
No. A missing Internet connection is not automatically treated as a licence expiration.
The connection allows Easy-OnAir to verify your subscription and update your licence information.
After a successful verification, Easy-OnAir defines an offline verification period. The current period is one month after the last successful verification.
ABOUT informs you when a new verification is needed and shows the relevant deadline. If no verification is completed before that date, offline authorization expires and protected features are disabled.
ABOUT can warn you when the next verification is approaching, giving you time to temporarily connect the computer to the Internet.
Temporarily connect the computer to the Internet so Easy-OnAir can verify the licence. A successful verification renews the offline period according to the licence rules.
Every customer can use the 14-day free trial once per Easy-OnAir product. The trial is available when subscribing for the first time.
No. Changing plans or variants does not reset the trial. If you have already used your free trial for an Easy-OnAir product, you can still purchase or change plans, but the new subscription starts without another free trial.
Canceling an existing subscription does not restore the free trial. If you return after your previous subscription has expired, you can purchase a new subscription, but it will start without another free trial.
Each Easy-OnAir Ticker licence allows activation on up to 2 machines.
Yes. If you want to use Easy-OnAir Ticker on a new machine, you can cancel your current subscription and subscribe again for the new machine.
Yes. Cancellation stops the subscription from continuing. The application remains functional while the current subscription period is still valid.
The features included in your Easy-OnAir licence determine which interfaces are available. TICKER is available when the licence authorizes LTR or RTL. CG is available when the licence includes CG.
ABOUT groups useful installation and licence information, including the customer, subscription, available features, activations, status and relevant dates.
The saved licence state must not be reused automatically in the Non-Commercial environment. A new validation with the licence server is required.
No. Easy-OnAir Ticker and TouchPlayer are separate products. TouchPlayer is purchased separately from Derivative.
A TouchPlayer Commercial licence is sufficient for commercial use of Easy-OnAir Ticker. It is purchased separately from Derivative.
Easy-OnAir Ticker supports HD 1280×720, FHD 1920×1080 and UHD 3840×2160.
Project frame rates are 25, 30, 50 and 60 FPS.
Yes. Easy-OnAir Ticker supports NDI IN / OUT and SDI OUTPUT.
Yes. Latin provides LTR support. The Latin & Arabic licence provides LTR + RTL.
Yes. Easy-OnAir Ticker runs on Windows and macOS through TouchPlayer.